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FedEx SupplyChain Enhances Technology for High Value Shipments

June 6, 2012
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FedEx SupplyChain, a subsidiary of FedEx Corp., and an integrated logistics provider, has rolled out new and expanded visibility and control features, as well as new stocking locations to support worldwide FedEx Critical Inventory Logistics customers with high-value, critical orders.

With recent expansions, FedEx has added more than 100 new stocking locations worldwide to the FedEx Critical Inventory Logistics network -- with the largest network expansions taking place within India and Mexico. FedEx has made these significant investments to assure customers that they will have stocking locations available where and when they are needed to support their business growth worldwide.

Milestone Monitoring for Peace of Mind
Customers gain added peace of mind with FedEx Critical Inventory Logistics global event management, a capability that establishes a plan and “milestones” for each critical order, which helps to keep the delivery on track and on time. For instance, as soon as an order is picked up, the pick-up scan data is instantly transmitted to the global command and control center to indicate that a milestone has been cleared. If a scan is scheduled but not cleared as planned, follow-up actions are triggered to proactively bring the order back on course.

“As critical inventory supply chains continue to require increasingly complex global solutions, we continue to invest in technology and new services to stay in front of our customers’ needs and exceed their expectations,” said Craig Simon, president and CEO of FedEx SupplyChain.

In addition to event management, more customers will have access to trained staff members, on duty around-the-clock through the FedEx Critical Inventory Logistics global command and control team.

The FedEx Critical Inventory Logistics technology enhancements also include added ways for customers to place orders. In addition to existing order placement methods --electronic data interchange (EDI), phone and email-- customers also have the option to place orders on the web by uploading a file or by using the FedEx Critical Inventory Logistics global customer web portal. Customers’ sales and service teams can maximize efficiency in the field by placing and tracking orders by simply logging into the FedEx Critical Inventory Logistics application on www.fedex.com.

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