Supply Chain News / Air Cargo / Risk & Compliance

Southwest Airlines Introduces New Cargo Companion Product

July 18, 2012

Southwest Airlines Cargo introduced its Cargo Companion on July 17, 2012. The comprehensive asset tracking service provides customers with complete visibility regarding the location and environmental status of high-value and time/temperature-sensitive items shipped via Southwest Airlines Cargo.

Designed for freight forwarders, couriers, perishable commodity shippers, and shippers of time-critical and high-value items, Cargo Companion features:

  • State-of-the-art wireless asset tracking devices that monitor the location, shock, light, temperature, pressure, and humidity of cargo during transit.
  • Tracking by air waybill capabilities that enable customers to track the status of their cargo on swacargo.com.
  • Prompt e-mail alerts that inform customers when their shipment crosses predefined checkpoints; arrives at its destination; or if potential issues arise during transit.

"Cargo Companion gives customers a new level of visibility regarding the status of their cargo," said Wally Devereaux, director of Cargo Sales & Marketing for Southwest Airlines. "The information provided by this service will enhance the customer experience and improve operational efficiencies and minimize the impact of delays within the supply chain."

Beyond the service that Southwest Employees provide, Cargo Companion provides early-warning notifications that enable customers to initiate contingency plans in the event of an unavoidable delay or temperature alert en route to the destination.

"We were one of the initial test-customers for this program, shipping organs for transplant, and temperature-sensitive pharmaceutical products that need to be used the moment they are received," said Marie Vigliarolo, vice president of Marketing for Quick International, a priority transportation and logistics provider. "We work with Southwest because they not only provide us with a high level of visibility regarding the status of our shipments, but they also have next-flight-out alternatives that enable us to enact a plan-B, and even a plan-C if necessary."

With more than 3,400 flights each day, Southwest Airlines Cargo provides a wide array of alternatives for the fast and secure delivery of high-value and temperature sensitive cargo. The Cargo Companion service not only helps Southwest's Cargo customers achieve full chain-of-custody and quality assurance tracking on all Southwest flights, but the Customer also has the ability to use the tracking technology beyond the Southwest network, until it is received by the consignee.

Customers using Cargo Companion must prearrange the service for a specific flight the next day. The asset tracking devices are provisioned in advance and sent overnight to the Customer to be packed with their shipment. Complementary reverse logistics are included with the service, and Southwest makes it easy for customers to return the devices for subsequent use.

Cargo Companion is available now, and can be arranged in advance by contacting the Southwest Airlines Cargo Customer Care Center at (800) 533-1222. It is available on a transactional basis and volume pricing is available. For further details, contact the Customer Care Center, or visit the company's website.

You must login or register in order to post a comment.

Multimedia

Videos

Image Galleries

KC SmartPort Momentum

Kansas City SmartPort Momentum 2013 focused on 3PLs, the issues facing the industry, and the role or logistics in economic development

Podcasts

 

Calculating a true landed cost for global sourcing directly correlates with the profitability of purchased goods. However, few companies can command real-time visibility in to all the costs involved for cross border movements. In this podcast, World Trade 100 and Amber Road highlight how a comprehensive global trade platform that converges both logistics and compliance costs can deliver true landed cost visibility.

 

Speaker: Hung Lee, Senior Product Manager, Amber Road

More Podcasts

World Trade 100 Magazine

world trade july 2014

2014 July

Check out the July 2014 edition of World Trade WT100, featuring Air Cargo, Near Shoring, plus much more!
Table Of Contents Subscribe

Supply Chain Webinars

What types of supply chain webinars do you get the most use out of?
View Results Poll Archive

WT100 STORE

world-class-warehousing.gif
World-Class Warehousing and Material Handling, 1st Edition

Filled with proven operational solutions, it will guide managers as they develop a warehouse master plan, one designed to minimize the effects of supply chain inefficiencies as it improves logistics accuracy and inventory management - and reduces overall warehousing expense.

More Products

Clear Seas Research

Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications,Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.

Use our interactive maps to locate service providers across North America.Interactive Map

Logistics Development Partners 

IWLA Members

STAY CONNECTED