- THE MAGAZINE
“When we first considered the idea of expanding into air freight forwarding, we had to think about both short- and long-term consequences, and both looked favorable,” reflected Rob Estes, president and CEO, Estes Express Lines. “It was clear that it would be a good diversification strategy, making Estes less vulnerable to economic peaks and valleys.”
It was a decision that paid off. In just the first four months of business, EFW generated more than $565,000 in revenue. Today, EFW generates more than $100 million in revenue annually, with 13 strategically placed stations and 182 employees nationwide.
“Our first hurdle in starting the company was to actually execute our plan. We had to deliver a great customer experience and be easy to do business with,” said Scott Fisher, president and CEO, Estes Forwarding Worldwide.
One of EFW’s advantages in the early days was the fact that it was a non-asset based organization that could tap into Estes assets as needed. The division was able to leverage the Estes LTL network as appropriate, and as it grew, the strong collaboration became evident. Since EFW’s inception the combined efforts of the Estes and EFW sales teams have reached over $450 million in revenue.
Fisher attributes much of the company’s success to its culture and that includes its commitment to being a good community partner.
In 2009, EFW created a formal community outreach program that supports both local and national charities. But it doesn’t stop there. EFW is also very involved when it comes to lending a helping hand in emergency situations and disaster relief efforts; often this means tendering thousands of shipments in a matter of days to bring supplies to these hard hit areas.
“After 10 years, the spirit of our organization is alive and well. We’ve maintained our entrepreneurial feel from the early years, which continues to fuel our engines,” he said.