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MOL America Inc. Announces January 2014 KPI Results

Regional Key Performance Indicators for January 2014 were measured in the following categories: operations, customer service, and electronic data interchange.

MOL (America) Inc. announces the January 2014 results of its Regional Key Performance Indicators (KPI) in the following categories: operations, customer service, and electronic data interchange (EDI). The results are available on a monthly basis and posted in greater detail at www.CountOnMOL.com.

January 2014 Regional Key Performance Indicators (KPI)

KPI TARGET NOVEMBER 2013 DECEMBER 2013 JANUARY 2014
In-Terminal Truck Turn Time

Less than 30 minutes for each:

Jacksonville

Los Angeles

Oakland

 

18.0 min

18.1 min

21.0 min

 

16.0 min

16.4 min

22.0 min

 

17.0 min

17.0 min

22.0 min

U.S. to Asia Export Missed Vessel Connections Due to Rail Issues Less than 1% 5.9% 7.0% 10.3%*
Los call percentage Less than 2% 1.32% 1.74% 1.63%
Average telephone wait time Less than 20 seconds 14 seconds 14 seconds 14 seconds
Asia to U.S. Documentation Accuracy 99.50% 99.7% 99.63% 99.47%
U.S. Export Documentation Accuracy 99.50% 99.68% 99.55% 99.15%
U.S. Export B/L Documentation Completion Rate 98% Complete 24 Hours After Vessel ETD 96.65% 99.55% 99.15%
EDI Message Processing Without Failure 90% 99.5% 93.4% 97.5%
EDI Uptime 99% 99.8% 99.6% 99.3%
Customer Set Up Time Within 72 Hours 48 Hours 48 Hours 48 Hours
Customer scorecard compliance 95% 97.6%  98.1% 98.6%

*Figure is an estimate and is subject to future revision

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