Supply Chain News / Finance & Credit / Ocean

MOL America Inc. Announces January 2014 KPI Results

Regional Key Performance Indicators for January 2014 were measured in the following categories: operations, customer service, and electronic data interchange.

February 26, 2014

MOL (America) Inc. announces the January 2014 results of its Regional Key Performance Indicators (KPI) in the following categories: operations, customer service, and electronic data interchange (EDI). The results are available on a monthly basis and posted in greater detail at

January 2014 Regional Key Performance Indicators (KPI)

In-Terminal Truck Turn Time

Less than 30 minutes for each:


Los Angeles



18.0 min

18.1 min

21.0 min


16.0 min

16.4 min

22.0 min


17.0 min

17.0 min

22.0 min

U.S. to Asia Export Missed Vessel Connections Due to Rail Issues Less than 1% 5.9% 7.0% 10.3%*
Los call percentage Less than 2% 1.32% 1.74% 1.63%
Average telephone wait time Less than 20 seconds 14 seconds 14 seconds 14 seconds
Asia to U.S. Documentation Accuracy 99.50% 99.7% 99.63% 99.47%
U.S. Export Documentation Accuracy 99.50% 99.68% 99.55% 99.15%
U.S. Export B/L Documentation Completion Rate 98% Complete 24 Hours After Vessel ETD 96.65% 99.55% 99.15%
EDI Message Processing Without Failure 90% 99.5% 93.4% 97.5%
EDI Uptime 99% 99.8% 99.6% 99.3%
Customer Set Up Time Within 72 Hours 48 Hours 48 Hours 48 Hours
Customer scorecard compliance 95% 97.6%  98.1% 98.6%

*Figure is an estimate and is subject to future revision

You must login or register in order to post a comment.



Image Galleries

KC SmartPort Momentum

Kansas City SmartPort Momentum 2013 focused on 3PLs, the issues facing the industry, and the role or logistics in economic development



Calculating a true landed cost for global sourcing directly correlates with the profitability of purchased goods. However, few companies can command real-time visibility in to all the costs involved for cross border movements. In this podcast, World Trade 100 and Amber Road highlight how a comprehensive global trade platform that converges both logistics and compliance costs can deliver true landed cost visibility.


Speaker: Hung Lee, Senior Product Manager, Amber Road

More Podcasts


World Trade 100 Magazine

april cover wt100 2014

2014 April

Check out the April 2014 edition of World Trade WT100, featuring articles on fueling changes for trucking plus much more!

Table Of Contents Subscribe

Supply Chain Disruptions

Which are the most common causes of disruptions in your supply chain?
View Results Poll Archive


World-Class Warehousing and Material Handling, 1st Edition

Filled with proven operational solutions, it will guide managers as they develop a warehouse master plan, one designed to minimize the effects of supply chain inefficiencies as it improves logistics accuracy and inventory management - and reduces overall warehousing expense.

More Products

Clear Seas Research

Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications,Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.

Use our interactive maps to locate service providers across North America.Interactive Map

Logistics Development Partners 

IWLA Members