- THE MAGAZINE
Rayonier Performance Fibers, LLC was presented its Export Carrier of the Year Award to APL Limited at the international ocean carrier’s Denver Customer Service Center in Colorado. Attendees included Steven Johnston, Rayonier senior director, supply chain; Gail Krupski, APL director, customer service center; and other representatives of both companies. The award was created to recognize export carriers for providing service and thereby helping Rayonier deliver excellent service to its customers in approximately 20 countries.
The selection of Export Carrier of the Year involves a scorecard process that evaluates Rayonier’s export partners in several categories. On-time delivery (OTD) and customer service constitute nearly half the total score. APL Limited’s OTD for 2013 was 12 percent higher than the nearest challenger, and Rayonier Sourcing Manager-Logistics Andy Morelli described APL’s customer service team dedicated to Rayonier’s account as “one of the best the Rayonier team deals with on a day-to-day basis.”
With 60 to 70 percent of its performance fibers product shipped abroad by ocean, Rayonier, like other U.S. exporters, relies heavily on global transportation providers. The company is proud to continue its tradition of promoting service standards throughout the industry by recognizing outstanding carriers like APL Limited with its Export Carrier of the Year Award.