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"ABF is proud to again earn this prestigious award, which recognizes all ABF employees whose dedication to safety, cargo handling and customer service inspires confidence among customers throughout North America," said ABF Senior Vice President Roy Slagle. "ABF people have earned a reputation as the safest, most conscientious, highly innovative members of our industry, and it is gratifying to have their efforts recognized as exemplary by NASSTRAC."
On hand to accept the award was Judy R. McReynolds, president & chief executive of ABF's parent company, Arkansas Best. "Being named the 2011 National LTL Carrier of the Year is indeed an honor. Recognition from NASSTRAC is particularly rewarding since this council represents the heart and soul of the transportation industry through advocacy and education for both shippers and carriers," Ms. McReynolds said.
NASSTRAC recognizes transportation providers on a quantitative scale in five key areas: 1) customer service; 2) operational excellence; 3) pricing; 4) business relationship; and 5) leadership and technology.