- THE MAGAZINE
Faced with providing gift choices, if you have ever asked your parents for an article of clothing, you probably realized it was a poor choice after receiving the apparel they selected. By no fault of their own, parents are from another generation and don’t really understand the clothing choices of even their grown children.
On Christmas Day, I opened my gift and my theory held true. While I’m a huge proponent for keeping gifts I receive (read: hoarding), I knew I would need a jacket appropriate for Toronto winter as I’m traveling there soon. I made the decision to return the jacket to L.L. Bean, receive a credit and choose a jacket for myself.
On Monday, I made my choice. It was perfect: it was ready for -15 degree weather, had a hood, the jacket could be unzipped and separated into a sweatshirt and light raincoat – both of which my hoarding self desperately needed.
When I placed my online order at 2 PM on Monday I was told delivery would take up to five business days. I got the package two days later – almost to the minute – at around 2 PM. A little less than an hour later, L.L. Bean emailed me to check that everything was okay with my product, and they provided details on how to handle a return or exchange. This was the ultimate delivery experience.
The Enterprise team here at Terrapinn has heard countless delivery experiences, both positive and negative, serious and funny. Check out this year’s Home Delivery World conference, where you can hear more about innovation in logistics, eCommerce and overall retail operations to improve customer experience. And don’t forget to share your Home Delivery experiences! And, take our survey about home delivery services and customer satisfaction!